Update 2025-01-17 16:36

We are continuing our efforts to investigate and resolve the issue. Specialists are working diligently to identify the root cause and implement a solution as quickly as possible. While progress is being made, we do not yet have a specific timeline for resolution.

We deeply appreciate your patience and understanding as we work through this. Further updates will be provided as soon as new information becomes available.

Update 2025-01-15 14:48

We are actively investigating and troubleshooting the issue to identify the root cause and implement a resolution. While we are making steady progress, we cannot yet provide a specific timeline for completion. Your patience and understanding during this time are greatly appreciated.

Update 2025-01-13 12:41

We are currently in the process of thoroughly investigating and troubleshooting the issue. At this time, we are unable to provide a specific estimated completion time for resolution. We appreciate your patience and understanding.

Dear Customers,

We are aware that several customers in the London area are experiencing connection dropouts. Please rest assured that we are actively investigating this issue. At this time, we do not have an estimated time for resolution.

We will provide updates on our website as soon as we have more information. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.