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Network disturbance

Network disturbance for Optyx customers

  • Occurred September 18, 2023 at 08:00
  • Update 09/18 16:00

    Customers are required to perform a cold start procedure on their router. Once the router has completed the reboot process, it is necessary to utilize the default SSID and password for the initial sign-in. Subsequently, customers have the option to change the password to their preferred choice.

    We have received information that Optyx is currently experiencing technical issues with their Icotera router. 

    We have an active discussion to help resolve the issue

    Restart your equipment

    After a malfunction or scheduled service work, you may need to restart the fibre box, router and computer. Leave the equipment completely turned off for 15-30 minutes before turning it on again.

    Error reporting

    Contact your service provider if you are affected by an outage or experience problems with your broadband service after an interruption. It will also be your service provider who will pay out any eventual interruption compensations