Update 2025-02-18
It has come to our attention that with the latest release of IOS for apple-products a VPN-service might have turned on.
Please make sure that “Private relay” is turned off on you Apple-device. The setting can be found under:
Settings > Apple ID > iCloud > Private Relay
Update 2025-02-11
Our team is actively troubleshooting the issue. At this time, there is no estimated resolution time.
We have noticed that customers have experienced geo-related issues with their network service. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
After a malfunction or scheduled service work, you may need to restart the fibre box, router and computer. Leave the equipment completely turned off for 15-30 minutes before turning it on again.
Contact your service provider if you are affected by an outage or experience problems with your broadband service after an interruption. It will also be your service provider who will pay out any eventual interruption compensations